A 10 minute update
Alright...on the morning of July 24th my buddy Sokny over at Oil Changer and his cohorts Eric and Larry checked their e-mails and found links to this blog. At 9:15 I got an e-mail from my buddy Sokny:
Jereme,
good morning could you please give me a call so I can explain the situation to you sir. My phone # is xxx-xxx-xxxx
thank you
sokny tek
All I could think was, "Situation? What situation?" So of course I ignored it. I figured that apparently he suffers the same problem as his "underlings"...bad communication.
Friday the 25th I get home and found a letter in my mailbox. Not from my buddy Sokny, but from Tony Campbell: Customer Service Director. The letter is dated the 24th. Coincidence? Certainly doesn't look that way.
Enclosed with the letter thanking me for my time and an apology for the inconvenience was a card for 1 (one) complimentary oil change. The least they could do I figure.
In an interesting little side note: That car that was blocking the driveway (yes Virginia, it is a driveway) has now been joined by another vehicle parked in the front of the store. It's a new car. It doesn't even have plates yet. I'm guessing this is further proof that either my buddy Sokny is full of shit and didn't speak to the crew at that location or that they just don't give a rat's ass what the Regional Manager has to say.
Either way it really doesn't look that good for my buddy Sokny.
Jereme,
good morning could you please give me a call so I can explain the situation to you sir. My phone # is xxx-xxx-xxxx
thank you
sokny tek
All I could think was, "Situation? What situation?" So of course I ignored it. I figured that apparently he suffers the same problem as his "underlings"...bad communication.
Friday the 25th I get home and found a letter in my mailbox. Not from my buddy Sokny, but from Tony Campbell: Customer Service Director. The letter is dated the 24th. Coincidence? Certainly doesn't look that way.
Enclosed with the letter thanking me for my time and an apology for the inconvenience was a card for 1 (one) complimentary oil change. The least they could do I figure.
In an interesting little side note: That car that was blocking the driveway (yes Virginia, it is a driveway) has now been joined by another vehicle parked in the front of the store. It's a new car. It doesn't even have plates yet. I'm guessing this is further proof that either my buddy Sokny is full of shit and didn't speak to the crew at that location or that they just don't give a rat's ass what the Regional Manager has to say.
Either way it really doesn't look that good for my buddy Sokny.
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